The buyer can submit the refund application within the following time range:

(I) if the service time of unreasonable return is greater than or equal to 15 days, the buyer can apply from the time of delivery to the time of unreasonable return commitment ordered by the seller after confirmation of receipt.

(II) if the service time of no reason return is less than 15 days, the merchant shall apply within 15 days after delivery and confirmation of receipt.

(III) if there is no unreasonable return service, the merchant shall apply within 15 days after delivery and confirmation of receipt.

2. If the buyer submits a return refund application, if the goods belong to the lightning return category (see the lightning return rules for details) and return without reason, the system will directly agree to the return application. Determine the goods do not belong to the category of lightning return, the official customer service audit processing. If the buyer does not agree to return the goods within 3 days, the goods can be returned within the same period.

3. After the buyer fills in the return, the merchant still has 10 days to confirm the receipt. If the buyer fails to do so within the time limit, the system will refund automatically. If the business operation does not confirm the receipt, the official customer service audit processing.

(1) If the buyer applies for refund only, if the order has not been delivered:

① determine whether the goods belong to the special category goods, and the special category goods do not support refund only, which shall be approved by the official.

② For non special category goods, the system will refund them directly.

(2) If the buyer applies for refund only, the order has been delivered, and there is no logistics record:

① if the buyer applies for refund after the delivery commitment period, and the logistics does not leave, the system will refund directly.

② If the buyer’s application does not exceed the delivery commitment period, check whether there is a logistics record when the merchant clicks delivery 72h. If there is no record, the system will refund. By the end of 72h, if there is logistics information, it will enter the 120h waiting period (whether the logistics sign in within 120h, the sign in will be directly processed by the official customer service). If the logistics has not signed, the official customer service will review and handle it after 120h. During the waiting period, the merchant can agree to refund, and the buyer can cancel the refund).

(3) If the buyer applies for refund only, the order has been delivered, and the logistics record has not been signed yet:

① remind the buyer that there is logistics information, and the buyer can cancel the refund.

② If the buyer chooses to continue the refund, it will enter the 120h waiting period.

(3) The buyer only applies for refund, the order has been delivered, and the logistics shows that it has been signed in:

① the user selects the received goods, and the system changes the return refund or the official customer service process.